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Find answers to common questions about Aurevo™ Twist, from getting started to everyday care. If you need anything else, we're always happy to help.

Before You Buy

Everything you need to know before bringing Aurevo™ Twist into your home.

How does Aurevo™ Twist work?

Aurevo™ Twist uses water to help capture airborne particles while continuously circulating air through the water basin. You can also add a few drops of your favorite water-soluble essential oil to enjoy a light, natural fragrance throughout your home.

Does Aurevo™ Twist remove pet odors?

Yes. Aurevo™ Twist helps reduce everyday pet odors by using water to capture odor-causing particles while continuously circulating fresh air. For the best results, use it regularly and keep the water clean.

Can I use essential oils?

Yes. Aurevo™ Twist is designed to work with water-soluble essential oils. Simply add a few drops to the water tank to enjoy a subtle, refreshing scent throughout your home.

Do I need replacement filters?

No. Aurevo™ Twist uses water instead of disposable filters, so there are no replacement filters to buy. Simply empty, rinse, and refill the water regularly as described in the user guide to keep your device performing at its best.

How long does shipping take?

Most orders are processed within 1–3 business days. Delivery times vary depending on your location and the shipping option selected at checkout. Once your order ships, you'll receive a tracking email so you can follow its journey. For more details, please visit our Shipping Policy.

What if I'm not satisfied with my purchase?

Your satisfaction is important to us. If you're not completely happy with your purchase, please contact our support team within 30 days of delivery. We'll work with you to find the best solution in accordance with our Refund Policy.

Using Aurevo™

Helpful tips for getting the best experience from your Aurevo™ Twist every day.

Where should I place Aurevo™ Twist?

Place Aurevo™ Twist on a flat, stable surface with plenty of open space around it for optimal airflow. For the best experience, use it in the room where you spend the most time, such as your living room, bedroom, or home office, and keep it away from walls, curtains, or other obstructions.

How often should I change the water?

We recommend changing the water every day or after each use. Fresh water helps Aurevo™ Twist work more effectively and keeps your home feeling clean and inviting. If you use essential oils, rinse the water tank before refilling.

How do I clean Aurevo™ Twist?

Cleaning Aurevo™ Twist is simple. Empty the water tank, rinse it with clean water, and wipe the inside with a soft cloth as needed. Regular cleaning helps maintain optimal performance and keeps your device fresh for everyday use.

Can I leave Aurevo™ Twist running overnight?

Yes. Aurevo™ Twist is designed for everyday use, including overnight operation. Place it on a stable surface, fill the water tank as recommended, and enjoy a comfortable atmosphere while you sleep.

How much essential oil should I use?

A few drops are all you need. We recommend adding 3–5 drops of a water-soluble essential oil to the water tank, depending on your personal preference. Using more oil won't necessarily create a stronger fragrance and may require more frequent cleaning.

How large an area does Aurevo™ Twist cover?

Aurevo™ Twist is designed for rooms up to 322 sq ft (30 m²). For the best results, use it in enclosed spaces such as bedrooms, living rooms, home offices, or other areas within the recommended coverage range.

Still Need Help?

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