Refund Policy
We want you to feel confident shopping with Aurevo™. If something isn't right with your order, our team is here to help. We'll review your request carefully and work with you to find the best solution.
30-Day Satisfaction Guarantee
Your satisfaction matters to us. If you experience an issue with your Aurevo™ order within 30 days of delivery, simply contact our support team. We'll carefully review your request and work with you to find the most appropriate solution.
When We Can Help
If your order experiences any of the situations below, our team is here to help. Every request is reviewed individually so we can provide the most appropriate solution.
We may be able to help if:
• Your product has a confirmed manufacturing defect or isn't working properly.
• You received the wrong item.
• Your order arrived significantly damaged during shipping.
• Your order was missing important parts.
• Your package was confirmed lost during transit.
Contact us, and we'll be happy to review your request.
How to Request Support
Getting started is simple. Follow the steps below to submit your support request.
Step 1 — Contact Us
Reach out to our support team through our contact form or by email.
Step 2 — Share Your Order Details
Tell us about the issue and include your order number. Photos or videos may be requested if they help us better understand the situation.
Step 3 — We'll Review Your Request
Our team will carefully review the information provided and assess the most appropriate way to help.
Step 4 — We'll Find the Best Solution
Depending on your situation, we may provide troubleshooting guidance, a partial refund, a replacement, or a full refund where appropriate.
What Happens Next
Once we receive your request, our support team will review the information provided and keep you informed throughout the process.
Depending on the situation, we may ask for additional details before determining the most appropriate solution.
During our review, we may:
• Review the information and photos you've provided.
• Contact you if additional details are needed.
• Work with you to troubleshoot the issue when appropriate.
• Determine the most suitable resolution based on your situation.
We'll keep you informed throughout the process and do our best to resolve your request as quickly and fairly as possible.
Response & Processing Times
We aim to review every request as quickly as possible. Processing times may vary depending on your situation, but we'll keep you updated throughout the process.
Initial Response
We typically respond to new support requests within 1–2 business days.
Review Time
Most requests are reviewed after we receive all the information needed to assess the situation.
Approved Refunds
If your refund request is approved, the refund will be issued to your original payment method. Depending on your bank or payment provider, the funds may take several business days to appear in your account.
If you have any questions during the process, our support team is always happy to help.
Need More Help?
If you still have questions about your order or refund request, our support team is here to help. We'll be happy to assist you.